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Priavacy Policy

Kandarp Thakkar Consulting Ltd

Last updated: 13 August 2026

Kandarp Thakkar Consulting Ltd respects your privacy and is committed to protecting your personal information.

This policy explains what personal information we collect through our website and in connection with our consultancy, courses and training services, how we use it, who we may share it with and the rights available to you.

1. Who We Are

Kandarp Thakkar Consulting Ltd (“KTC”, “we”, “us”, “our”) is the data controller responsible for the personal information described in this policy.

Kandarp Thakkar Consulting Ltd is registered in England and Wales under company number 14798717.

Registered office:

71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

KTC is registered with the Information Commissioner’s Office (ICO) under registration number ZB536396

To contact us about this policy or your personal information, please use our Contact page.

2. Information We Collect

We may collect personal information when you:

  • submit an enquiry through our Contact page;
  • create a customer account;
  • purchase access to a course, seminar or online training session;
  • manage your account or view your previous purchases;
  • attend a course, seminar or training session;
  • sign up to receive marketing communications or updates from us;
  • communicate with us in connection with an enquiry, booking, service or complaint;
  • use or browse the Website.

Depending on how you interact with us, this information may include:

  • your name;
  • your email address;
  • your telephone number, where provided;
  • your business or organisation name;
  • your job title or professional role, where relevant;
  • your billing address;
  • your account login details;
  • details of courses, seminars or training sessions you have purchased;
  • order, payment status and transaction information;
  • communications you send to us;
  • attendance or participation information;
  • technical information about your device, browser and use of the Website;
  • approximate location information derived from your IP address;
  • your cookie and consent preferences;
  • information associated with your consent to receive marketing communications.

Where you opt in to marketing through a Website form, information submitted through that form may include your name, email address, telephone number and organisation details, where provided, together with information used to record when and how consent was given.

Please do not submit confidential patient information, medical records or other sensitive personal information through the Website.

3. How We Use Your Information

We may use your personal information to:

  • create and manage your customer account;
  • process and record your purchases;
  • provide access to purchased courses, seminars and training sessions;
  • send booking confirmations, joining instructions and essential service updates;
  • administer attendance and participation;
  • maintain a record of your previous purchases;
  • respond to enquiries;
  • process payments and confirm payment status;
  • communicate with you about a service, booking or complaint;
  • protect Website forms from spam, automated submissions and abuse;
  • maintain the security and operation of the Website;
  • understand how visitors use the Website;
  • manage cookie consent;
  • maintain financial, tax and business records;
  • establish, exercise or defend legal claims;
  • comply with our legal and regulatory obligations;
  • send marketing communications where you have actively consented to receive them.

We do not sell personal information.

We do not use personal information for purposes that are incompatible with the reasons for which it was collected.

4. Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for using personal information.

We generally rely on the following lawful bases.

Contract

We use your information where it is necessary to:

  • create and manage your customer account;
  • process your order;
  • provide a course, seminar or training session you have purchased;
  • send information needed for you to access or attend the purchased service;
  • maintain your purchase history;
  • take steps at your request before entering into a contract.

Legal obligation

We may use and retain information where necessary to comply with legal, accounting, tax or regulatory requirements.

Legitimate interests

We may use information where necessary for our legitimate business interests, provided those interests do not override your rights.

  • responding to business enquiries;
  • operating and securing the Website;
  • protecting forms and other Website features from spam, fraud and misuse;
  • maintaining appropriate business and transaction records;
  • understanding and improving the Website and our services;
  • establishing or defending legal claims.

Consent

Where required, we rely on your consent before:

  • using non-essential cookies and analytics technologies; or
  • sending marketing communications to you.

You can withdraw your marketing consent at any time by using the unsubscribe link included in our marketing emails.

You can withdraw or change your cookie consent at any time through the cookie preference controls available on the Website.

5. Customer Accounts

Customers are required to create an account before completing a purchase.

This allows customers to access and track their course, seminar and training purchases, and helps us administer bookings and maintain appropriate transaction records.

Customers are responsible for keeping their account login details secure and should contact us if they believe their account has been accessed without permission.

6. Payments

Payments are processed securely through Tyl by NatWest.

We do not receive or store your complete payment card details.

We may receive and retain limited transaction information, such as:

  • the payment method used;
  • payment status;
  • transaction reference;
  • order value;
  • payment date;
  • limited card information supplied by the payment provider, where applicable.

Tyl by NatWest processes payment information in accordance with its own privacy information and terms.

Where payment is made by invoice or purchase order, we may also retain the billing and transaction information necessary to issue, administer and reconcile that payment.

7. Courses, Seminars and Online Training

Our courses, seminars and training sessions may be delivered through Microsoft Teams or another appropriate online meeting platform.

When you attend an online session, the platform provider may process information such as:

  • your name;
  • your email address;
  • your profile information;
  • your attendance;
  • information you choose to share during the session;
  • technical information needed to connect you to the session.

Your use of an external meeting platform is also subject to that provider’s privacy terms and settings.

Unless clearly stated in advance, sessions will not be recorded.

Participants must not record, reproduce or distribute a session without prior permission.

8. Email Marketing

Where you actively opt in to receive news, updates or marketing communications from KTC, your information is processed using MailerLite, our email marketing platform.

We only add you to our marketing communications where you have actively chosen to opt in.

MailerLite may process information you provide through the relevant form, such as your:

  • name;
  • email address;
  • telephone number, where provided;
  • organisation or company name, where provided;
  • marketing consent information.

We use this information to manage our mailing list and send communications you have agreed to receive.

Every marketing email includes an option to unsubscribe. You can withdraw your consent at any time.

Withdrawing consent from marketing does not affect information that we need to retain for another lawful purpose, such as an existing purchase or accounting record.

9. How We Share Your Information

We do not sell your personal information.

We only share personal information with third-party providers where reasonably necessary to:

  • process payments;
  • provide Website analytics;
  • manage cookie consent;
  • protect the Website and its forms from spam and abuse;
  • manage marketing communications where you have opted in;
  • deliver a course, seminar or online training session you have purchased;
  • meet a legal, regulatory or professional obligation.

Relevant providers may include:

  • Tyl by NatWest, for payment processing;
  • Google Analytics 4, for Website analytics;
  • CookieYes, for cookie consent management;
  • Google reCAPTCHA, for protecting Website forms from spam and automated abuse;
  • MailerLite, for email marketing and mailing list management;
  • Microsoft Teams or another online meeting provider, for delivering purchased sessions;
  • professional advisers, regulators, courts or public authorities where legally required.

Third-party providers only receive information reasonably required for the relevant purpose.

10. Google reCAPTCHA

We use Google reCAPTCHA on parts of the Website to help protect forms from spam, automated submissions and abuse.

When reCAPTCHA is used, Google may process technical information relating to your device, browser, network connection and interaction with the Website in order to determine whether activity appears to originate from a genuine user or an automated system.

This processing is used to support the security and reliable operation of the Website.

Your interaction with reCAPTCHA is also subject to Google’s applicable privacy information and terms.

11. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

The retention period will depend on the type of information and why it is needed.

In general:

  • contact enquiries and related correspondence will be retained for as long as reasonably necessary to respond to the enquiry and manage any resulting business relationship;
  • customer account information will normally be retained while the account remains active;
  • order, transaction and accounting records may be retained for up to seven years to meet tax, accounting and legal requirements;
  • course and attendance records will be retained for as long as reasonably necessary to administer the service, confirm attendance and deal with related enquiries;
  • marketing information will normally be retained until you unsubscribe or withdraw your consent, subject to any limited information we may need to retain to record that you have opted out;
  • cookie consent records will be retained for as long as necessary to demonstrate and manage your preferences;
  • analytics information will be retained in accordance with the settings applied within Google Analytics;
  • information connected with a complaint, dispute or legal claim may be retained for as long as reasonably necessary to resolve or defend the matter.

We may anonymise information so that it can no longer identify you. Anonymised information may be retained for statistical or business analysis purposes.

12. Cookies

Cookies are small files placed on your device when you visit a website.

We use cookies and similar technologies to:

  • make the Website function correctly;
  • maintain customer accounts and login sessions;
  • operate the basket and checkout;
  • remember cookie preferences;
  • maintain Website security;
  • protect forms from spam and automated abuse;
  • understand how visitors use the Website.

13. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are required for the Website to function and may support:

  • account registration and login;
  • Website security;
  • shopping basket and checkout functions;
  • payment processing;
  • session management;
  • cookie preference management;
  • spam and abuse prevention.

These cookies cannot normally be disabled through the Website because the relevant service may not function correctly without them.

Analytics Cookies

We use Google Analytics 4 to understand how visitors use the Website.

Google Analytics may collect information such as:

  • pages visited;
  • time spent on the Website;
  • general device and browser information;
  • approximate location;
  • how a visitor reached the Website;
  • interactions with pages and Website features.

Analytics cookies are only used where the appropriate consent has been provided or where their use is otherwise permitted under applicable law.

The information is used to understand Website performance and improve the Website and our services.

Cookie Preference Cookies

We use CookieYes to display our cookie notice, record your preferences and control the use of optional cookies.

CookieYes may place a necessary cookie on your device to remember whether you accepted or rejected different categories of cookies.

14. Managing Your Cookie Preferences

When you first visit the Website, you will be given the opportunity to accept or reject optional cookies.

You can change your preferences at any time using the cookie settings or consent controls available on the Website.

You can also control or delete cookies through your browser settings. Disabling necessary cookies may prevent parts of the Website, including account and checkout functions, from working correctly.

15. International Transfers

Some third-party services we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards are used in accordance with applicable data protection law.

These safeguards may include:

  • a UK adequacy regulation;
  • approved contractual protections;
  • the UK International Data Transfer Agreement;
  • the UK Addendum to standard contractual clauses;
  • other legally recognised safeguards.

16. How We Protect Your Information

We use reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;
  • accidental loss;
  • misuse;
  • alteration;
  • disclosure;
  • destruction.

No website or online transmission can be guaranteed to be completely secure.

If you have a customer account, you are responsible for using a strong password and keeping your account login details confidential.

17. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete your information;
  • ask us to restrict how your information is used;
  • object to certain uses of your information, including direct marketing;
  • ask us to transfer information you provided to another organisation;
  • withdraw consent where we rely on consent;
  • complain about how your information has been used.

These rights are not absolute and may not apply in every situation. For example, we may need to retain certain order and transaction records to meet legal or accounting obligations.

To exercise any of these rights, please use our Contact page.

We may need to verify your identity before responding to a request.

18. Complaints

Please contact us first if you have concerns about how we have handled your personal information. We will try to resolve the matter directly.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Further information is available through the Information Commissioner’s Office website.

19. Third-Party Websites

The Website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy information provided by the relevant third party before supplying personal information.

20. Children’s Information

The Website and its services are intended for businesses, healthcare professionals and adult users.

We do not knowingly collect personal information from children through the Website.

21. Changes to This Policy

We may update this policy occasionally to reflect changes to the Website, our services or applicable law.

The latest version will always be published on this page. The date at the top of the policy shows when it was last updated.

22. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information or your data protection rights, please use our Contact page or write to us at:

Kandarp Thakkar Consulting Ltd
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ